Refund policy

Returns & Refunds Policy

At ArrowHeadz, we strive to ensure your shopping experience is as seamless and enjoyable as possible. We understand that sometimes, a product might not meet your expectations. That’s why we’ve created our “No-Fuss Returns” policy — so you can shop with confidence knowing that if you’re not completely satisfied, we’ve got you covered.

Now for the necessary details.

1. Returns Within 14 Days

You have up to 14 days from the date of purchase to initiate a return for eligible items.

Return conditions:

• Items must be in the same condition that you received them.
• Items must be unused and unworn with all tags attached.
• Items must be in their original packaging.

These conditions ensure that all customers receive products in pristine condition.

2. Items Not Eligible for Return

Not Eligible	Reason
Gift Cards	Cannot be returned or refunded once purchased.
Customised Items	Personalised or custom items are made to order.
Used Items	Products that have been used, worn, or damaged by the customer.

3. How to Return an Item

Step 1: Request a Return

Contact us via our Contact Form including the following details:

• Your full name, address, and email
• Your order number
• Reason for return
• Whether you would like a refund or replacement
• If the item is damaged or incorrect, please include a clear photo of the issue

We will confirm that your return has been approved and provide you with next steps.

Note: Returns sent without prior approval will not be accepted.

Step 2: Package Your Return

Carefully package the item, ensuring it meets all return condition requirements to prevent damage during transit.

Step 3: Ship the Item

You are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect.

Once the return is received and approved, we will process your refund within 5 business days using the same payment method used for your original purchase. Alternative refund methods are not permitted.

For faulty, damaged, or incorrect goods, ArrowHeadz will refund the return shipping cost. However, we cannot cover costs from premium courier services or for returns made for reasons other than the product being defective or incorrect.

We strongly recommend using a tracked or insured delivery service. ArrowHeadz is not responsible for items lost or damaged in transit.

4. Exchanges

If you would like to exchange an item, an additional shipping fee will apply for the replacement item.

There is also a small administration fee:

Item Type	Administration Fee
Darts	£2 flat fee
All Other Items	20% of item value

5. Refund Timeframe

Once your return has been received and inspected, refunds will be processed within 5 business days. Refunds are always issued back to the original payment method used.

For any questions, please contact us at support@arrowheadz.co.uk.